Shipping Policy

Last Updated: October 26, 2026

Thank you for shopping with Vera Lane. This policy explains where we ship, how long delivery takes, and what to do if something goes wrong with your delivery.

Where We Ship

We currently ship to addresses in the United States and the United Kingdom. In the U.S., orders to Alaska, Hawaii, U.S. territories, and APO/FPO addresses may take a few extra days. In the U.K., orders to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, and the Channel Islands may also take a little longer. We do not ship to other countries at this time.

Shipping Costs

Standard shipping is free on all orders to the United States and the United Kingdom. If any other shipping option is offered, its cost will be shown at checkout before you pay.

Processing Time

Orders are processed and prepared for shipment within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or holidays are processed the next business day.

Delivery Time

Once shipped, orders usually arrive within 2–5 business days. In total, most orders arrive within 3–7 business days from the time you place your order.

Delivery times are estimates and are not guaranteed. Delays can occasionally happen during peak seasons, sales events, severe weather, or because of carrier issues beyond our control.

Order Tracking

When your order ships, you will receive a shipping confirmation email with a tracking number. Tracking information may take up to 24–48 hours to update. If your order contains several items, they may arrive in separate packages.

Shipping Address

Please double-check your shipping address at checkout. If you notice a mistake, email us right away at contact@veralane.shop and we will update it if the order has not shipped yet. We are not responsible for orders delivered to an incorrect address provided at checkout.

Order Changes and Cancellations

Need to change or cancel your order? Contact us as soon as possible. We can usually update or cancel orders that have not yet shipped. Once an order has shipped, you can return it under our Refund Policy.

Lost, Stolen, or Damaged Packages

If your tracking shows “delivered” but you can’t find your package, please check with neighbors and your local post office, then contact us within 7 days of the delivery date so we can open a claim with the carrier.

If your order arrives damaged, or you receive the wrong item, please email us as soon as possible (ideally within 7 days of delivery) with your order number and photos of the item and packaging. We will send a replacement or issue a full refund. For U.K. customers, this does not affect your statutory rights under the Consumer Rights Act 2015.

Contact Us

Questions about your shipment? We’re happy to help.

Vera Lane (operated by Hamza Digital LLC)
30 N Gould St
Sheridan, WY 82801
United States

Phone: +1 917-920-9963
Email: contact@veralane.shop